Terms Of Service

Free Trial Offer

Prospective customers can utilize the 30 day free trial of the elkMonitor service to better understand how the elkMonitor service functions. After 30 days if the customer has not Activated the account then monitoring of the sites will be disabled until the customer Activates the account or 30 days have passed at which time the account and sites will be removed by elkMonitor. The Free Trial Offer is only available to companies which have not taken advantage of the Free Trial Offer in the previous 6 months.

elkMonitor Service

By signing up for the elkMonitor service you certify that:

  • You are not a competitor of the elkMonitor service
  • You shall not use the companies service to access systems which you do not lawfully have the right to access
  • You shall be subject to the terms of this agreement.

Billing

The charges for the elkMonitor service are billed on a monthly or yearly basis as requested when you signed up for the service. Charges for addons such as SMS credits are billed either at the user's request or on demand as configured on the account.

In the event a credit card charge is declined an email will be sent to the customer advising them that the charge was declined by their card provider and requesting they update the credit card information using the Change Payment Details option on the Account menu. In the event the charge still cannot be processed after 5 attempts the account will be disabled until the customer contacts sales@elkfork.com and provides a suitable form of payment.

In the event that charges are billed to a Purchase Order and the invoice is still due after 45 days then the account is subject to suspension until payment is received. Our standard billing terms are Net 30 days.

Service Cancellation

To cancel the service you must contact elkMonitor via phone or email or use the Cancel Service option under the account menu. As the service is prepaid for a given billing period, it will continue until the end of the current billing period at which time it will no longer be billed.

Re-Instatement fee

elkMonitor reserves the right to charge a service reinstatement fee to reinstate accounts which have been canceled or suspended due to non-payment.

Service Questions

If you have any questions about your account or about billing on your account please email sales@elkfork.com or phone us for assistance. Billing History can be viewed online from the Billing History option under the Account menu.

Policy Changes

The Company's usage policies are subject to change at any time without notification. Email will be sent to all accounts notifying them of the changes.

Trademarks

All trademarks or service marks are property of their respective owners. elkMonitor™ is a trademarks of Elk Fork Technologies, Inc.

DISCLAIMER

THIS SERVICE IS PROVIDED BY ELK FORK TECHNOLOGIES, INC "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL ELK FORK TECHOLOGIES, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.